Shipping & Returns
SHIPPING POLICY
We're delighted to deliver Bunny & Birch orders across the United Kingdom.
Orders are carefully prepared before dispatch. Once your order has been shipped, you will receive a confirmation email with tracking information, where available.
Estimated delivery times and shipping costs are displayed at checkout. Please note that delivery estimates are provided as a guide and may be affected by busy periods, public holidays or circumstances beyond our control.
We offer free UK shipping on orders over £50. For orders below this amount, the applicable delivery fee will be shown at checkout.
Please make sure your delivery address is complete and correct before placing your order. Bunny & Birch cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address details.
If your order is delayed, damaged in transit or has not arrived within the estimated delivery period, please contact us at bunnyandbirch@outlook.com, including your full name and order number. We'll be happy to help.
RETURN & EXCHANGE POLICY
We hope you love your Bunny & Birch purchase. However, if you change your mind, you may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be unused, unworn, unwashed and returned in its original condition, with all tags and original packaging included. Proof of purchase is also required.
For hygiene reasons, certain personal-care products, feeding items, underwear and other sealed products cannot be returned once opened, unless they are faulty.
To request a return, please contact us at bunnyandbirch@outlook.com, including your name, order number and the item you wish to return. Please do not send an item back before receiving return instructions from our team.
Customers are responsible for return postage costs when returning an unwanted item. If an item arrives faulty, damaged or incorrect, Bunny & Birch will cover the appropriate return costs.
Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Please allow 5–10 working days for the refund to appear, depending on your payment provider.
Exchanges are subject to product availability. If the requested replacement is unavailable, we will offer a refund where applicable.
This policy does not affect your statutory rights.